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Tell me what you need help with and I will reply as soon as I can.

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I normally reply within 1–3 business days. A little detail helps me solve things faster.

Quick answers

How do I choose photos for editing?

Open your gallery, tap the check mark on each favourite, and choose Standard or VFX. When everything looks right, use “Review & Lock”. A locked selection can only be changed by contacting me.

What if I choose more photos than my package includes?

Your gallery shows the price of additional photos and VFX edits. Check the extra-charge summary before locking your selection. Prices can differ depending on your booking.

What is the difference between an ACC and GAL code?

Your ACC code unlocks your whole account and every gallery, so it is private and must not be shared. A GAL code opens only one gallery and is safe to share. If an account holder chooses to share an ACC code, they are responsible for access caused by that sharing.

When will my finished photos arrive?

Timing depends on the session and number of VFX edits. Your client account always shows the current state. You will receive an email as soon as the finished photos are ready.

Can I change or cancel a booking?

Start in your client account. Available options and any cancellation fee depend on the date and payment under the booking terms. If you need an exception or the button does not work, contact me here and explain the reason.